Facts, Answers & Questions

Support Center

Welcome to the Greenhorn Driving School Support Center - your hub for essential information on our innovative, tech-driven driving education. Whether you're preparing for your G1 and G2 or exploring our advanced mobile app, our FAQs cover a variety of topics to guide you. Dive into details about our courses, MTO certifications, app features, and our unique approach to driving education.

BDE Course

What is the BDE course?

The Beginner Driver Education (BDE) course is an MTO-approved course that includes 20 hours of e-course content, 10 hours of homework, and 10 hours of in-car lessons.

Can I start the course without my G1?

Certainly! You’re welcome to start the theoretical part of the course, whether it’s in-person or online, even before getting your G1 license. However, you can only start the practical, in-car training after you’ve obtained your G1. It’s important to remember that to be eligible for the Ministry of Transportation certification, all components of the course must be completed within one year. Therefore, ensure you allow yourself ample time to acquire your G1 and complete the 10 hours of in-car training.

Can I join the course at any time?

Yes, you can join the course at any time that suits you. All our courses are designed to be flexible to accommodate our students’ schedules.

Do I have to finish my 30 hours class component before I start my in-car training?

Yes, you need to complete the full 30 hours of the theoretical part of the course before you can begin the practical, in-car training sessions. This ensures you have a solid theoretical foundation before you get behind the wheel!

Can I get a discount on my insurance with the certificate?

Most insurance companies offer discounts to drivers who have completed a BDE course. We recommend checking with your insurance provider for their specific policies.

General Business

Why are Greenhorn's prices more competitive compared to other driving schools? Do pricier schools offer more to their students?

At Greenhorn, we strive to provide top-tier driving education without breaking the bank. Our affordability doesn’t compromise our quality but rather reflects our efficient use of technology and virtual platforms. By employing modern tech solutions, we streamline our operations, minimize overhead costs, and pass those savings directly onto our students. This approach also enhances the convenience, flexibility, and interactivity of our courses, contributing to a unique, engaging learning experience that can rival or exceed that offered by more expensive traditional schools. Our ultimate goal is ensuring accessibility to quality driving education for all.

What is the meaning behind the name "Greenhorn"?

“Greenhorn,” according to the Oxford Dictionary, refers to a person who is new to or inexperienced in a field or situation. It encapsulates the concept of beginners who are eager to learn, embodying their sense of inexperience and unfamiliarity. When we named our driving school Greenhorn, we had this precise idea in mind. Our mission is to help guide these ‘greenhorns’ from their initial unfamiliarity with driving to a stage of confidence and mastery, ensuring their transformation into responsible, safe drivers. Our name stands as a symbol of our commitment to this journey of growth and learning in the field of driving.

What are Greenhorn's office hours and operating hours?

Our office hours are from 9:00 AM to 6:00 PM, during which you can reach out to us for administrative assistance or general queries. However, our operating hours for driving lessons may extend beyond these times based on the availability of our instructors. We understand that everyone’s schedule varies, hence we strive to offer flexibility in lesson timing.

Is Greenhorn Driving School MTO-certified?

Yes, Greenhorn Driving School is certified by the Ministry of Transportation Ontario (MTO). We are fully licensed to provide Beginner Driver Education (BDE) courses, and our curriculum meets all the MTO’s standards. Our instructors are also MTO-certified, ensuring high-quality, comprehensive instruction to prepare our students not just to pass the driving test, but to become safe, confident, and responsible drivers.

What areas does Greenhorn Driving School serve?

Greenhorn Driving School currently serves the Vaughan and Richmond Hill regions. We also cover certain areas within Markham. Our digital platform allows us to expand our services over time, so be sure to check back or reach out to us for updates on service areas.

Terms & Conditions for Referral Program



  • The Referral Program is open to individuals who sign up for the Greenhorn Driving School newsletter and receive a referral code. Employees, contractors, or affiliates of Greenhorn Driving School are not eligible to participate in the Referral Program.


Referral Code Distribution:


  • Upon signing up for the newsletter, participants will receive a unique referral code via email which can be shared with others. Each referral code is unique to the participant and cannot be transferred or exchanged.


Referral Discounts:


  • Individuals who sign up using a valid referral code will receive a $25 discount on the final price of the BDE package, including TurboTest Pro. Referral discounts cannot be combined with any other offers or discounts.


Referrer Rewards:


  • The referrer (individual who originally shared the referral code) will be contacted by Greenhorn Driving School, and a payment of $25 will be sent to them as a reward for each successful referral leading to a sign-up. Rewards will only be paid for referrals that result in a completed transaction.


Referral Limit:


  • There may be a limit on the total number of referrals or referral rewards that any individual or household may earn.


Payment Method:


  • The referrer reward will be paid via a method agreed upon between Greenhorn Driving School and the referrer.


Fraudulent Activity:


  • Greenhorn Driving School reserves the right to void referrals and referral rewards in the event of suspected fraudulent activity or non-compliance with the terms of the Referral Program.


Modification and Termination of the Program:


  • Greenhorn Driving School reserves the right to modify any of the terms and conditions contained in this agreement, at any time and in our sole discretion. This includes the right to terminate the Referral Program with or without prior notice.




  • Participants agree to release Greenhorn Driving School and its agents from all liability regarding participation in the Referral Program.


General Conditions:


  • By participating in the Referral Program, participants agree to the terms and conditions outlined in this document.




Booking and Scheduling

How do I get an appointment for a road test?

After completing your in-class and in-car lessons and receiving your Beginner Driver Education (BDE) certification, you’re eligible to take your road test. You can book an appointment for your road test through the official MTO website. If you have chosen our Turbo Test Pro package, we will take care of the booking process for you.

How long do I have to finish the course?

There is no specific deadline to complete the course after you have enrolled. You can learn at your own pace. However, we recommend completing the course within a year to keep the information fresh and to progress towards getting your full G license in a timely manner. After finishing your e-course and in-car lessons, you’ll receive your BDE certification, which allows you to take the road test.

What is the cancellation policy for a booked lesson?

All cancellations and reschedules must take place at least 24 hours before the lesson start time. If a cancellation occurs within this period, it will not be refunded. If a token was consumed, you will need to purchase an additional lesson at the cost of a private lesson.

Mobile App

What features does the Greenhorn mobile app offer?

The Greenhorn mobile app offers a variety of features such as booking lessons, reviewing and sharing trip details, messaging instructors, and filtering instructors by vehicle type and transmission. The app also uses OBD technology for an in-depth analysis of each driving lesson.

How do I book a driving lesson using the mobile app?

Booking a driving lesson is easy with our mobile app. Simply login, access the home menu, click the ‘Book a Lesson’ button, confirm your pickup location, choose your preferred instructor based on your specific criteria, and then select an available time slot that works for you.

Can I message my instructor through the mobile app?

Yes, our app includes a built-in messaging system, allowing students and instructors to communicate directly regarding lesson arrangements or any questions.

How do I apply my BDE tokens for lessons in the mobile app?

After you complete the e-course, you’ll receive 10 BDE Tokens in your account. When booking a lesson in the app, you’ll see an option to apply a BDE Token. Select this option to use your token for the lesson.

Where can I view my report card?

After each lesson, the app generates a trip summary. This summary is automatically emailed to you and is also accessible from your trip history in the app. 

What should I do if I have an issue with booking a lesson?

Please ensure you have access to the internet and double-check your pickup location. If this issue persists, contact us by email or give us a call.

How do I modify or reschedule a booked lesson?

Under “upcoming lessons” in the app, click on the lesson you’d like to modify. You will see options to either cancel or reschedule to a different time.

I've encountered an issue with my instructor. How can I report this?

There is an anonymous mailbox inside the app where you can leave our management team a message. This can be found under “Past Trips” -> “Leave a Review”. Alternatively, you can send an email to support@greenhorndriving.ca.